Software Marketing Journal

The First Law of Management

This is very close to my heart. Making mistakes is not the exception, its the norm. Dealing with them, accepting them - and forgiving when necessary - is part of the management charisma:

You are human. You make mistakes. Since you can’t be perfect, learn how to recover.

Here’s how to recover:

1. Notice that what you are doing isn’t working.
2. Notice what you are feeling about that.
3. Center yourself.
4. Generate options.
5. Ask for help if you need it.
6. Acknowledge your mistake.
7. Apologize if necessary.

These steps will go along way in helping you recover from management mistake.

Posted by Harry at January 25, 2005 06:36 AM